Frequently Asked Questions
Expertly crafted performance wear since 1851. How can we assist you today?
What is the standard shipping timeframe for Aquascutum Active orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-10 business days depending on your location and customs processing.
How do I return an item if it doesn't fit?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your activewear materials sustainably sourced?
Aquascutum Active is committed to luxury performance. We use a blend of high-tech recycled fibers and premium natural materials to ensure both durability and environmental responsibility.
How should I care for my technical garments?
To maintain the performance features of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid fabric softeners and high heat ironing.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.